Are your sneakers brand new?

Yes. All sneakers sold at Ghost Kicks are brand new and unworn.

Do the sneakers come with a box?

Yes. Every pair is shipped with its original box and protective packaging to ensure safe delivery.

Are the products identical to the photos?

Yes. All product images represent the actual model being sold. Minor variations may occur due to lighting or screen settings.

How do I choose the correct size?

We recommend checking our size guide before placing your order. If you are between sizes, feel free to contact our support team for assistance.

Where do you ship to?

Ghost Kicks ships internationally. Delivery availability and timelines may vary depending on your country.

How long does delivery take?

Orders are typically delivered within 7 to 15 business days after dispatch. Delivery times may vary during high-demand periods or due to customs processing.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a tracking number via email.

Why hasn’t my tracking updated yet?

In some cases, tracking updates may take a few days to appear, especially for international shipments. This is normal and does not affect delivery.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal and Klarna.

Is my payment secure?

Yes. All transactions are processed through trusted payment providers with encrypted security systems and fraud protection.

Can I cancel my order?

Orders can be canceled before shipment. Once dispatched, cancellation is no longer possible, but you may request a return after delivery.

Can I exchange my sneakers if the size doesn’t fit?

Yes. Exchanges can be requested within the return window outlined in our policy.

How long do I have to request a return?

You may request a return within 14 days of receiving your order.

Who covers return shipping costs?

Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our end.

How long does it take to receive a refund?

Refunds are processed within 5 business days after the returned item has been received and inspected. The amount will be issued to the original payment method.

Will I have to pay customs fees?

Depending on your country, customs inspections and import duties may apply. Any local fees are the responsibility of the buyer.

My order is delayed. What should I do?

Please contact our support team with your order number so we can assist you.

I received the wrong item or a defective product.

Please contact us immediately with photos of the item received so we can resolve the issue as quickly as possible.